
Teaching professionalism one email etiquette lesson at a time
Years ago, I conducted research about the strategic uses of email at work. My colleague and I interviewed a bunch of folks …
Years ago, I conducted research about the strategic uses of email at work. My colleague and I interviewed a bunch of folks …
I tried not to be offended when he ran out of class in the middle of what students usually describe as the …
People ask me all the time: “How did you do it?” Until standing at the ticket counter today, not yelling at the gate …
A few years ago, one of my mentors described me as a Clydesdale–a creature that is capable of accomplishing a tremendous amount …
I love the stereotypical image of a writer: A solitary figure, holed up somewhere chain smoking and drinking buckets of booze coffee, …
“Where did you see the score??” “She just posted them.” “When? I just looked awhile ago.” “No, like just posted.” I listened as …
Anger. Irritation. Sadness. Engagement. Chagrin. Satisfaction. Pride. Possibility. As a researcher, I’m interested in how emotion influences communication. When I’m angry, how …
Showed up at the airport for the first time since the beginning of the year, and understandably received exclamations of “Where have …
We started after breakfast, me unpacking colored paper, a pad of poster-sized pages, and a collection of happy office supplies (highlighters, markers, …
Stock photo used with permission. Last night when I rolled in near 9:30, it was all I could do to get to …