
A little customer service gratitude this holiday season
Yesterday was A. Day. The kind where the drive home was a rumination of all the things I should’ve said, plus regret …
Yesterday was A. Day. The kind where the drive home was a rumination of all the things I should’ve said, plus regret …
BFF: “You haven’t blogged in ages.” Me: “I know.” Inside me: “WHO ARE YOU, YOU IMPOSTER WHO CALLS HERSELF A WRITER?!” Yeah, …
I’ve never really dreaded my job before. I’ve been more and less excited to teach, of course. Handing back bad grades or …
“How many innings are in baseball?” “Why does baseball take so long?” “A RAIN DELAY?” “Will this thing ever end?” Mr. T: …
Last year, I felt like I’d just won the lottery. (If the lottery involved seven years of graduate study and three cycles …
The first of three alarms would blare at 5:30 a.m., with back-ups set for 5:34 and 5:36, respectively. (I learned after the …
People ask me all the time: “How did you do it?” Until standing at the ticket counter today, not yelling at the gate …
A few years ago, one of my mentors described me as a Clydesdale–a creature that is capable of accomplishing a tremendous amount …
I love the stereotypical image of a writer: A solitary figure, holed up somewhere chain smoking and drinking buckets of booze coffee, …
Over the last couple weeks, I’ve spent a good number of days at the airport with my father-in-law, Ray-Dad, wrenching on airplanes. The …